Frequently Asked Questions
Everything you need to know about your Silver Creek Nursery order.
When is the best time to plant my new trees?
We recommend planting during the dormant seasons, typically in early spring before bud break or in late autumn after leaf fall, to ensure the best root establishment.
How are the plants shipped to ensure they arrive healthy?
Our plants are shipped bare-root or in specialized nursery containers using moisture-retaining materials and sturdy, ventilated packaging to prevent damage and dehydration during transit.
Do you offer a growth guarantee on your nursery stock?
Yes, we provide a limited warranty ensuring our stock is true to name and arrives in healthy, viable condition. If your plant fails to leaf out, please contact us within the first growing season.
Can I pick up my order directly from the nursery?
Absolutely. You can select the 'Local Pickup' option at checkout. Once your order is ready, we will contact you to schedule a convenient time for collection at our Silver Creek location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for larger commercial orders.
Do you provide planting and care instructions?
Every order includes a comprehensive planting guide tailored to your specific species, covering soil requirements, watering schedules, and pruning tips for the first year.